Siebel Release 8.0

	With Siebel Customer Relationship Management (CRM) 8.0, Oracle delivers on its Applications Unlimited commitment, the long-term plan to provide continued enhancements to current Oracle Applications. The most complete, easy-to-use, and technologically advanced CRM suite ever shipped, Siebel CRM 8.0 leverages the entire Oracle technology stack to bring value to your critical end-to-end business processes.

	EMPOWERING USERS
	Business Processes—Siebel 8.0 features a new task-based user interface that employs a wizard-like sequence common to many desktop and Web 2.0 applications to speed problem solving and ensure adoption across the enterprise Business Rules—Siebel CRM 8.0 takes user empowerment to the next level with the addition of a simple-to-use, natural language rules engine Decision Support —Siebel CRM 8.0's embedded real-time decisioning uses real-time, predictive analytics to enable your employees to make real-time customer focused decisions that produce better results

	ENABLING RESPONSIVENESS
	Deployment with zero downtime—Siebel's new Application Development Manager enables administrators to deploy product enhancements on the fly-with zero downtime Increased user productivity at lower cost—Two-way synchronization between Siebel CRM 8.0 and familiar Microsoft tools such as Word, Excel, Outlook, and SharePoint increases user productivity and decreases training costs Cross-channel CRM functionality—Broad Web services support that makes it easy to extend CRM functionality across the enterprise, to reach all your customer interaction channels as well as connect with other business functions Full Oracle Fusion Middleware support—Siebel CRM 8.0 enables you to connect seamlessly to the rich set of enterprise services offered by Oracle Fusion Middleware, such as integration, search and identity management